How evenly are different ethnic groups being tested for the Coronavirus?
Mothers of Hope is a small non-profit in Kalamazoo, Michigan. They are polling people of different races in Kalamazoo (with help from Black Votes Matter) about their experiences in trying to get tested for the Coronavirus.
They are using chatbots that cost $900 to conduct the polls. Residents were encouraged to call or text 269-218-8585 or use Facebook Messenger. Residents are asked for their contact details and these six questions:
- What is your race?
- Did you experience and COVID19 symptoms?
- Did you seek medical treatment?
- Did you request a COVID19 test?
- Were you tested for COVID19?
- How was your experience in getting treated or tested?
All the responses were automatically transcribed and saved in a Google Sheet. Call the chatbot!
“Mothers of Hope” empowers and strengthens women, families, and communities to rise above the effects of substance use disorders, poverty, violence and systemic inequities. It exemplifies culturally sensitive programs that are successful in restoring individuals, families, and communities impacted by substance use disorders, poverty, violence and systemic inequities. Donate here to support their work.
The group based in Kalamazoo, Michigan shows the power that mothers possess to support families and the determination to affect positive change. Mothers of Hope is focused on the Coronavirus as it disproportionately impacts working families of color.
Small community organizing groups like Mothers of Hope struggle with limited funds and staff. They needed to move quickly to poll the public about the Coronavirus so traditional approaches like mailed surveys or labor intensive phone banks weren’t possible. Chatbots are affordable, quickly set up and can handle any number of responses. Users respond how they prefer – a phone call, text or Facebook Message
Facebook Messenger Bot
Pandemics kill regardless of your race, income or political affiliation. Health services should also be even-handed. Use innovative technologies like chatbots to conduct polls quickly to understand people’s concerns. Learn more about using chatbots here.
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